Unified Communications and Collaboration (UCC) solutions enable customers to benefit from multiple communications channels, while simultaneously reducing complexity. BT's UCC proposition enables organisations to collaborate more efficiently with employees, suppliers, customers and business partners. By enabling an organisation's fixed, mobile and virtual communications infrastructure to work seamlessly with desktop software and applications, users can take part in almost any kind of communication with anyone at any time.
The BT Managed Unified Communications and Collaboration proposition is based upon Microsoft products, providing rich "presence" information and simplified access to communications tools such as voice, conferencing, instant messaging (IM), email and desktop collaboration. As a result users are empowered to select the most appropriate form of communication each time, every time when contacting people, e.g., urgent messages can be sent via instant message when a user's status is set to "in a call". In keeping with this enriched user experience, it is key to this proposition that organisations experience a single consistent, straightforward interaction with BT when making contact. Therefore this proposition provides a single contract, single Service Centre and one bill across the multiple lines of business involved in the delivery.
- Unified Communications and Collaboration - Exec Summary (Pdf - 915kb)
- Introduction to Unified Communications (Pdf - 2.9 MB)
BT's Unified Communications Launch
BT launched its Unified Communications proposition in September 2007 with a live demonstration of our capabilities to our customers. We've filmed the event so we can bring it to you at a time that suits you.
Deeper Insight into Unified Communications
Having familiarised yourself with an overview of Unified Communications, you may wish to gain a deeper insight. This document provides more detail of Unified Communications as a concept plus details on the benefits and also on different Unified Communications solutions - with Microsoft, Cisco and Nortel.
Perhaps you would like to know how to completely transform your global communication and collaboration experiences. BT Unified Communications Video will completely alter your perceptions of video-conferencing
For more detail, please contact your Account Manager or else contact the Convergence team at: convergence.ireland@bt.com
The different options for Unified Communications
Unified Communications will radically alter the ability of your business to perform in a faster-moving, more competitive world. Different technology options are available and we have put together solutions with the leading vendors. Contact us and we will design a solution to meet your needs.
BT will work with you to select the most appropriate vendor to meet your needs. The following slides on BT's approach to Unified Communications are helpful as an overview.
- BT and Microsoft: Technical View of Unified Communications from Microsoft (Pdf - 78kb)
- BT and Cisco: Technical View of Unified Communications from Cisco (Pdf - 133kb)
- BT and Nortel: Technical View of Unified Communications from Nortel (Pdf - 114kb)
