Making public sector transformation a success
One consequence of the change in Northern Ireland’s political landscape and the move to devolution was the increase in the number of government departments from six to eleven. While the significance of power sharing was welcomed, it presented some administrative challenges and compounded a problem that the Northern Ireland Civil Service (NICS) had been doing its best to address.
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The Medical Council of Ireland
Regulator reinforces role with IP telephony system.The Medical Council of Ireland is a regulatory body that protects the interests of the public when dealing with registered medical practitioners, a role that demands business critical ICT infrastructure.
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BT Billing Analyst saves money and drives efficiency.
The RPS Group is a consultancy that manages projects for clients in both the public and private sector, providing planning, engineering, environmental and communications services.
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Network upgrade boosts capacity and provides a resilient future-proof access.
With a combination of digital and analogue technologies, the University of Ulster’s network was seven years old and starting to show its age. Some of the hardware was nearing end-of-life, but more importantly there was a requirement for more capacity - the number of users had already hit peaks of 7,000 simultaneous connections - and there was an aspiration to move to new technologies such as Voice over IP (VoIP) and IP Telephony.
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Single system makes fast growth manageable. A scalable BT communications solution provides a business critical service.
3fivetwo Healthcare, a Belfast-based clinic serving private and NHS patients, had planned for growth but not on the scale it experienced. At the end of 2008 it was receiving 1,000 patient enquiries a month, a figure that had risen to 4,000 by the middle of 2009. A strategic ICT investment with BT has allowed the business to meet the challenge with no disruption.
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A growing business partnered with BT to extend its European footprint and build a more efficient call centre network.
A global leader in delivering payment solutions, Elavon had to extend its infrastructure to bring a newly acquired credit card business into its corporate network. Call centres in Frankfurt and Warsaw needed to become part of its European footprint.
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A busy government department needed to upgrade its communications network to keep up with a fast-changing environment.
The Department of Transport had a telephony solutions that was maturing, with support and parts no longer guaranteed. At the same time, the Department looked to consolidate six different locations down to three in central Dublin, placing new demands on the ICT team.
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Index Strategic partnership provides business critical infrastructure.
Delta Index, the leading share trading company in Ireland, was looking for ways to differentiate in an increasingly competitive market. To achieve its strategic goals it had developed a core trading platform to better service its customers. But to activate the new platform it needed to move from renting the trading technology out of a hosted environment in the UK to a resilient and reliable infrastructure in Ireland. It needed an enterprise infrastructure and management capability that was too complex and expensive to run internally.
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Managed service helps casino software specialist give global
customers 24/7 support.
WagerLogic, a wholly-owned subsidiary of CryptoLogic Limited, sells casino gaming software and services to some of the world’s largest gaming, bookmaking and online entertainment companies. In many cases, WagerLogic hosts the games for its clients. To mitigate any risk and ensure high availability it provides its customers with 24/7 technical support. In relation to the inhouse help desk of 11 employees was proving inefficient and there was a drive to make significant cost savings at the same time as improving service agility. The decision was taken to outsource the technical support function as a managed service.
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Education sector is given space to grow
HEAnet rented rack space from BT in City West, and used this as a major co-location facility, servicing its clients who wish to install equipment in a managed facility.
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Migrating to IP on a budget with BT telephony solution.
When Horse Racing Ireland (HRI) moved into a purpose-built headquarters in the Curragh, Co.Kildare, it needed a new telephone system. The semi-state organisation welcomed the opportunity to migrate to IP telephony and the improved functionality that the technology can deliver but it was equally anxious to sweat the assets of its existing investments.
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Custom House Global Fund Services
Growing Irish hedge fund administrator relies on BT to help provide 'around the world' service to its clients
.
Since 1989, Dublin-based Custom House Global Fund Services, (formerly 'Custom House Administration & Corporate Services Ltd'.) or 'Custom House', has provided full administrative services to alternative investment and hedge funds.
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Gaining competitive advantage through BT systems and support.
Dalkia Ireland is ready for disaster thanks to a new IP telephone system Executive
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Software firm partners with BT for global deployment.
To set a new bar in the electronic document management sector around the delivery of Software as a Service (SaaS), CUSP contracted BT Ireland as a one-stop managed service provider.
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Enabling next-generation security services.
Unified Communications help security specialist gain competitive advantage and cut costs.
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Global recruitment company chooses fast route to business transformation.
Grafton Recruitment — part of the Grafton Employment Solutions Portfolio (ESP) — operates in a fiercely competitive global marketplace for recruitment services.
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Outsourcing solution keeps national motoring organisation ahead of its competitors.
The AA is by far the largest motoring organisation in the UK, with 15 million members and nearly 3,000 highly
trained patrols.
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Daiwa Securities Global Asset Services
Fund administrator invests in a converged infrastructure, delivering improved network performance at reduced cost.
Daiwa Securities Global Asset Services (Daiwa) wanted to rationalise its vendor relationships and converge its voice and data networks, to improve performance, simplify administration and create a platform to support future business needs.
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Convergence drives improved efficiency, enhanced customer service and business growth.
BT networked IT services help Danske Bank transform the operating model of its Irish subsidiaries to support
its 'One Group — One System' vision.
