BT Ireland - Newsletter

Hello and welcome from
Colm O'Neill

Colm O'Neill, Managing Director BT Business, welcomes you to the Summer Edition of BT Innovation. As the economic downturn bites further and organisations look to reset their cost base, Colm discusses how BT Market Propositions; Network Optimisation, IT Optimisation and Collaboration, can help make a difference to the costs in your business and turn economic threat to opportunity.

Colm O'Neill, Managing Director BT Business

Our Solutions at BT deliberately emphasise the word 'Optimisation' as we believe that what we do and how we serve our customers yields significant efficiencies for them in their day to day operations. Our focus on efficiency starts with the network.

Leaders of successful enterprises know full well the value of innovation. Innovation is the driver of performance, growth and share price strength.

Etherflow
Recently launched, BT Etherflow is the next generation, adaptive, high-performance National Ethernet Wide Area Network (WAN) and the first BT service to take advantage of BT's 21st Century Network

Contact Centre
As consumers tighten their belts, retaining the customer and client base businesses already have, becomes more and more important. Business leaders are taking a closer look at the business case for investment in Customer Relationship Management (CRM) technology.

The typical first step for most enterprises into outsourced ICT has been the decision to host relevant equipment in locations that demanded levels of service that exceeded their in-house resources.

A significant trend is developing, variously known as Cloud Computing, Software as a Service or On-line Services, the effect is to remove the need for businesses to own and manage some major elements of their computing infrastructure.